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We promise to do whatever it takes to ensure you're satisfied, or you don't pay. You can count on us. GUARANTEED. The Hilton Garden Inn Promise reflects our focus on hospitality and integrity. We are committed to providing an excellent hotel experience for every guest, every time.
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Stay at the Hilton Garden Inn Jacksonville Downtown Southbank hotel, and enjoy the complimentary amenities and services that are designed to assist you during your stay. Take advantage of the 24-hour Business Center, fully-equipped Fitness Room, and complimentary high-speed internet access in every guest room. Nine air cylinders in the patented Garden Sleep System® bed offer self-adjusting, pressure-free support to ensure a great night’s sleep. Business guests can utilize the spacious desk, telephones, and ergonomic Mirra® chair by Herman Miller to create a peaceful work area. The additional living space and full-size pull-out sofa-bed in every suite makes it an excellent choice for group-bookings. Accessible rooms are available with modified amenities such as roll-in showers, and an audio/visual notification system for the door, telephone, and emergency alarm.
Start the day with breakfast in the Great American Grill and choose between an expansive buffet and cooked-to-order breakfast dishes. The In-Room Dining Service is available to bring delicious meals to the rooms of busy guests. Visit the 24-hour Pavilion Pantry, choose one of the frozen or refrigerated ready meals and snacks, and use the in-room microwave to cook a meal whenever suits you. Exercise in the fully-equipped Fitness center and pool, or borrow a Stay Fit Kit® from Reception and exercise in the privacy of your own guest room. Hold an informal meeting in Bar 1201, or unwind with a freshly-prepared drink in elegant surroundings.
Our hotel has received the 2015 TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world’s largest travel site. Our staff takes great pride in consistently offering an exceptional experience to our guests.