Learn more about our Hilton Garden Inn hotel policies and let us help you plan a successful stay. For more information, specific requests or enquiries, please call our helpful staff.
The hotel will receive and store up to 3 packages per guest on a complimentary basis. Packages need to arrive at the hotel within 7 days of the guest's arrival and should be marked with the guest's name and arrival date. Any more than 3 packages or heavy parcels may result in additional fees. Please contact the hotel with any questions.
Charges & Fees
Daily Mandatory Charge will be added to the room rate and includes: a .75% per night Philadelphia Hotel Levy tax
A fee of up to 250 USD will be assessed for smoking in a non-smoking room. Please ask the Front Desk for the locations of designated outdoor smoking areas.
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||21|
|Check-Out Time||11:00 am|
|Early Departure Fee||$75.00 $75.00 early departure fee|
|Late Check-Out Fee||$0.00 Check out time is 11:00 AM. Please contact the front desk for late checkout|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||US Dollar|
|Accepted Payment Options||
|Service animals allowed||Yes|
Max height 6'3"
|Other Parking Information||Load/unload on 11th St; enter garage on Arch St|